Refund Policy

Please be thoughtful when you choose to order. So much of the work I do is made to order. If something arrives and it is not what you expected you may exchange it against something else in my line. In this case you would have to pay the return postage and the postage for this new arrival. If you really. really do not want the item or any other Karen Gunna item then it may be returned but I withhold a 20% restocking fee.
If your item is defective - that is a different story and once it has been returned I would do a complete refund.
I do find most of us are quite reasonable so the main thing is to get into communication mode and we'll figure things out.